Axelos
Axelos

ITIL® 4: Strategist Direct, Plan, and Improve

Calling all IT Leaders! Inspire the new-age IT landscape with transformative services driven by ITIL 4 SDPI strategic excellence.

(ITIL4-SDPI.AN1) / आईएसबीएन : 978-1-64459-255-7
Lessons
Lab
TestPrep
AI Tutor (ऐड ऑन)
116 समीक्षा
निःशुल्क परीक्षण प्राप्त करें

इस कोर्स के बारे में

The ITIL 4: Strategist Direct, Plan, and Improve course has been especially designed for leaders who want to develop a deeper understanding of how to guide, shape, and optimize IT services to support business goals. This comprehensive preparatory course provides a deep understanding of the strategic aspects of IT Service Management (ITSM) and improves your ability to make informed-decisions and drive continual improvement. After taking this course, you'll be equipped with the knowledge and skills necessary to pass the ‘ITIL 4: Strategist Direct, Plan, and Improve’ certification exam in your 1st attempt.

कौशल जो आपको प्राप्त होंगे

  • Define and implement strategies that align the IT services with business objectives
  • Identify and troubleshoot risks associated with IT service delivery
  • Evaluate and prioritize IT investments to optimize resource allocation 
  • Awareness of the role of governance frameworks and compliance regulations in IT service management
  • Values stream mapping to identify areas for improvement
  • Evaluate the effectiveness of IT services by applying assessment techniques
  • Make plans for IT service delivery, improvement initiatives, and change management
  • Creating metrics and dashboards to visualize IT service performance and identify trends
  • Tracking KPIs to measure performance
  • Write clear and concise reports on IT service performance for stakeholders
  • Fostering a culture that focuses on continuous growth and innovation
  • Identify inefficiencies and apply improvement models like Deming's Plan-Do-Check-Act (PDCA)
  • Manage the end-users side of change to avoid hiccups
  • Apply the ITIL guiding principles to influence decision-making and behavior
पाठ्यक्रम रूपरेखा डाउनलोड करें

1

About the ITIL story

  • Meet the Axle employees
  • The story so far
2

ITIL Foundation recap

  • The ITIL service value system
  • The four dimensions model
3

Introduction

  • Why direction, planning, and improvement matter
  • Directing
  • Planning
  • Improvement
  • The role of measurement and reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Applying the guiding principles
  • Value, outcomes, costs, and risks in direct, plan, and improve
  • Direction, planning, and improvement for everyone
4

Strategy and direction

  • Strategy management
  • Defining the structures and methods used to direct behaviors and make decisions
  • The role of risk management in direction, planning, and improvement
  • Portfolio management: a key decision-making practice
  • Direction via governance, risk, and compliance
  • Summary
5

Assessment and planning

  • Basics of assessment
  • Basics of planning
  • Introduction to value stream mapping
  • Summary
6

Measurement and reporting

  • Basics of measurement and reporting
  • Types of measurements
  • Measurement and the four dimensions
  • Measurement of products and services
  • Summary
7

Continual improvement

  • Creating a continual improvement culture
  • Continual improvement of the service value chain and practices
  • Continual improvement in organizations
  • The continual improvement model
  • Using measurement and reporting in continual improvement
  • Summary
8

Communication and organizational change management

  • Basics of effective communication
  • Identifying and communicating with stakeholders
  • Basics of OCM
  • Summary
9

Developing a service value system

  • Adopting the guiding principles
  • Centre of excellence for service management
  • The four dimensions of service management in the SVS
  • Summary
10

Bringing it together

  • Modern leadership
  • Using the guiding principles for direction, planning, and improvement
  • Summary
11

Conclusion

1

Introduction

  • Discussing Improvements in SVS
2

Strategy and direction

  • Discussing about the Strategies of Business
3

Assessment and planning

  • मूल्यांकन के तरीकों के पेशेवरों और विपक्षों की पहचान करना
  • Discussing about Organizational Performance
  • आकलन उद्देश्यों और मानदंड को समझना
  • साक्ष्य संग्रह के लिए पेशेवरों और विपक्षों की पहचान करना
  • कार्य विधियों के कारकों को समझना
4

Measurement and reporting

  • मापन प्रकारों को समझना
  • Discussing about the Planning and Evaluation Model
  • योजना और मूल्यांकन मॉडल के स्तरों को समझना
5

Continual improvement

  • निरंतर सुधार मॉडल के कार्यान्वयन के बारे में चर्चा करना
6

Communication and organizational change management

  • संचार के तरीकों को समझना
  • Discussing about a Stakeholder Communication Plan
  • Discussing about Organizational Change Management
7

Developing a service value system

  • आद्यप्ररूपी सेवा संबंध प्रकारों के लिए कारकों की पहचान करना
  • Discussing about the Four Dimensions of SVS
  • मूल्यांकन गतिविधियों की विशेषताओं की पहचान करना
8

Bringing it together

  • Discussing about the Implementation of the Guiding Principles

कोई प्रश्न? FAQ देखें

Get more insights into this ‘ITIL 4: Strategist Direct, Plan, and Improve’ course and the certification here.

हमसे अभी संपर्क करें

It is a certification exam conducted by Axelos Global Best Practices (AGBP) that validates your expertise in strategic implementation of ITSM and its ability to contribute to the success of organizations. It is considered as a valuable asset for those wanting to attain a high-level expertise in strategic IT service management.

This training course has been designed for those who want to understand the ITIL framework focusing on the strategic aspects of IT service management. It will benefit all those wanting to pursue a successful career in this field.

The prerequisite is that you should have successfully completed the ‘ITIL 4 Foundation’ certification.

There are 40 multiple-choice questions that need to be answered within 90 minutes.

Obtaining this certification enhances your skills, improves your decision-making abilities, and increases your market value. It comes with immense career benefits like enhanced credibility and recognition in the job market, increased earning potential and better opportunities, and promotions to leadership roles.

This certification prepares for leadership roles in the  field of IT service management. The potential job opportunities include IT service manager, IT director, IT consultant, IT portfolio manager, IT governance manager, IT risk manager, IT change manager, and IT operations manager.

Lead The Way In IT Service Management

  Gain expertise in strategic IT transformation with this ITIL 4 DPI training.

$840.99

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